- Cancellation Policy:
- Before Processing: Orders can be canceled before they are processed by contacting our support team.
- After Processing: Once an order is processed, cancellation may not be possible.
- Return Policy:
- Eligibility: Items must be in their original condition and packaging.
- Timeframe: Returns must be initiated within 30 days of purchase.
- Refund Process:
- Initiation: Contact customer support to initiate a refund.
- Documentation: Proof of purchase and reason for return are required.
- Refund Methods:
- Original Payment Method: Refunds are issued back to the original payment method used.
- Store Credit: Option for receiving store credit instead of a refund.
- Timeframe: Refunds are processed within 5-7 business days of receiving the returned item.
- Non-Refundable Items:
- List: Items such as digital downloads, gift cards, and final sale items are non-refundable.
- Damaged or Defective Items:
- Report: Report damaged or defective items within 7 days of receipt.
- Replacement/Repair: Options for replacement or repair of defective items.
- Shipping Costs for Returns:
- Responsibility: Customer is responsible for return shipping costs unless the item is defective.
- Refund of Shipping Costs: Shipping costs are refunded for defective items.
- Exchange Policy:
- Conditions: Items must be in original condition for exchange.
- Process: Contact customer support to arrange an exchange.
- Timeframes: Exchanges are processed within 5-7 business days.